Virtusales is the market leader for publishing software used by book publishers and content providers globally. Our BiblioSuite publishing system runs the processes for many prominent publishers including Penguin Random House, Hachette UK, Macmillan, Bloomsbury, Oxford University Press, Harvard University Press, Bonnier, Capstone, Candlewick Press & Walker Books, and a large number of quality independents. Having secured some exciting new projects, we are growing our team again and looking for candidates with publishing experience to join our North American based team. Job Description The successful individual will be versatile, energetic and team-oriented, with a sense of ownership and commitment to see projects through to a successful conclusion. Reporting to the EVP, North America, the key responsibility of the role will be to support the implementation of BiblioSuite software for publishing clients, while also providing an excellent level of customer service to our existing customers. Work is completed both online and onsite with customers so the ability to travel will be required. General responsibilities - Project management - Requirements analysis - Software testing - Software training and configuration - Customer service - Presales support Personal Specification Paramount will be a good understanding of publishing, ideally with specific knowledge in editorial production, contracts, rights or royalties. - 5+ years of publishing experience - University degree or equivalent - A logical mindset and great problem-solving skills - Exceptional communication skills and an eye for detail - Empathy and compassion for the customer’s point of view - Intelligent, self motivated, and eager to learn - Ability to work remotely - A sense of ownership and commitment to achieve results - The ability to learn pro-actively and to take responsibility for your own development - Excellent organizational skills and the ability to prioritize your workload Additional Information: This is a full-time role based in North America. As a global employer, we believe our success depends on diversity, inclusion and mutual respect among our team members. Virtusales rewards productivity with good pay, excellent conditions and an informal working atmosphere; Virtusales' emphasis is on modern management techniques, a flat hierarchy and flexible working hours to get the very best from our team. Salary: Competitive, dependent on experience plus benefits. Strictly no agencies, please. To apply, please send your CV and cover letter to jobs@virtusales.com