Location: New York City, New York Type: Full time Virtusales is the market leader for book publishing systems used by publishers globally. Our BiblioSuite publishing system runs the processes for many prominent publishers including Macmillan, Penguin Random House, Hachette, Bloomsbury, Candlewick Press, Harvard University Press, Princeton University Press and a large number of quality independents. Having secured some exciting new projects, we are growing our team again and looking for candidates with publishing experience to join our North American based team working out of New York. Job Description The successful individual will be versatile, energetic and team oriented, with a sense of ownership and commitment to see projects through to a successful conclusion. Reporting to the Vice President of Commercial Operations, the key responsibility of the role will be to support the implementation of the software for publishing clients, while also providing an excellent level of customer service to our existing customers. Work is completed both online and onsite with customers so the ability to travel will be required. General responsibilities Project management Customer service Software testing Software training Presales support Personal Specification Paramount will be a good understanding of publishing, ideally with specific knowledge in editorial production, contracts, rights or royalties. 5+ years of publishing experience University degree or equivalent A logical mindset and great problem-solving skills Exceptional communication skills and an eye for detail Empathy and compassion for the customer’s point of view Intelligent, self motivated, and eager to learn Ability to work remotely A sense of ownership and commitment to achieve results The ability to learn pro-actively and to take responsibility for your own development Excellent organizational skills and the ability to prioritize your workload Virtusales rewards productivity with good pay, excellent conditions and an informal working atmosphere; Virtusales' emphasis is on modern management techniques, a flat hierarchy and flexible working hours to get the very best from our team. If you are interested in this position please send a CV and covering letter to jobs@virtusales.com