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SUPPORTING WORLD-LEADING CONTENT PROVIDERS
Some of the world's best-known toy brands and UN agencies use Biblio to manage their content and licenses.
Client Support AnalystVirtusales is the market leader for book publishing systems used by publishers globally. Our BiblioSuite publishing system runs the processes for many prominent publishers including Macmillan, Penguin Random House, Hachette, Bloomsbury, Candlewick Press, Harvard University Press, Princeton University Press and a large number of quality independents. Job Description As a Client Support Analyst, you will work closely with leading publishers across the world and support them in their use of the system. You will be responsible for working alongside our team of developers and publishing specialists to progress enquiries and requests for system development from initial investigation to resolution, whilst building and maintaining strong relationships with our customers. The position would suit a bright and highly motivated candidate, ideally with experience in publishing and with BiblioSuite software. Previous experience in a customer-facing role, a logical mindset and an enthusiasm for problem-solving are also essential. Day-to-day tasks will vary and develop in this role as you build your system and industry knowledge, and develop a greater understanding of our customers’ processes. Key responsibilities of the role will include: Being the first point of contact for our customers, and working to resolve and advise on queries Taking ownership of enquiries and development requests, whilst liaising with colleagues and customers to achieve solutions Recording webcasts to demonstrate new features of the software Maintaining online help and training materials Training publishers either face-to-face or remotely on how to use new features or areas of the system they need further guidance on Supporting new project implementations and account management activities Contributing to company-wide software testing, and therefore continuously learning about and keeping up-to-date with, new functionality and developments released to our clients in regular updates every 10 weeks. Person Specification Tenacity, determination and the character to persevere in finding a solution The ability to learn new software quickly with a combination of learning on the job and utilizing available training resources A strong eye for detail, the initiative to question ideas and put forward their own suggestions to improve changes to the software Excellent communication skills, an understanding of the audience being spoken to, and ability to adapt and express technical concepts as required A real desire to learn, to become a key member of the team and company alike, and a willingness to grasp all opportunities to help enhance their knowledge A sense of ownership and the ability to work independently using their own initiative as well as part of a close team Additional Information: The full time role is currently home based in the UK, with the option to work in the office in Hove. Some office days will be required for meetings and training. As a global employer, we believe our success depends on diversity, inclusion and mutual respect among our team members. Virtusales rewards productivity with good pay, excellent conditions and an informal working atmosphere; Virtusales' emphasis is on modern management techniques, a flat hierarchy and flexible working hours to get the very best from our team. Salary: Competitive, dependent on experience plus benefits. Strictly no agencies, please. To apply, please send your CV and cover letter to email@example.com
Project ConsultantLocation: New York City, New York Type: Full time Virtusales is the market leader for book publishing systems used by publishers globally. Our BiblioSuite publishing system runs the processes for many prominent publishers including Macmillan, Penguin Random House, Hachette, Bloomsbury, Candlewick Press, Harvard University Press, Princeton University Press and a large number of quality independents. Having secured some exciting new projects, we are growing our team again and looking for candidates with publishing experience to join our North American based team working out of New York. Job Description The successful individual will be versatile, energetic and team oriented, with a sense of ownership and commitment to see projects through to a successful conclusion. Reporting to the Vice President of Commercial Operations, the key responsibility of the role will be to support the implementation of the software for publishing clients, while also providing an excellent level of customer service to our existing customers. Work is completed both online and onsite with customers so the ability to travel will be required. General responsibilities Project management Customer service Software testing Software training Presales support Personal Specification Paramount will be a good understanding of publishing, ideally with specific knowledge in editorial production, contracts, rights or royalties. 5+ years of publishing experience University degree or equivalent A logical mindset and great problem-solving skills Exceptional communication skills and an eye for detail Empathy and compassion for the customer’s point of view Intelligent, self motivated, and eager to learn Ability to work remotely A sense of ownership and commitment to achieve results The ability to learn pro-actively and to take responsibility for your own development Excellent organizational skills and the ability to prioritize your workload Virtusales rewards productivity with good pay, excellent conditions and an informal working atmosphere; Virtusales' emphasis is on modern management techniques, a flat hierarchy and flexible working hours to get the very best from our team. If you are interested in this position please send a CV and covering letter to firstname.lastname@example.org
time-saving when chasing contractual information
WHAT OUR CUSTOMERS SAY
We are very pleased with BiblioDAM. It has allowed us to work much more efficiently and to get our books out to our vendors and customers that much more quickly. Virtusales has provided us with a cost-effective solution and I am pleased to recommend their services to other publishers.
JAMES POWELL, CHIEF EXECUTIVE OFFICER, BOYDELL & BREWER
NIKKO ODISEOS, PRESIDENT,
Having a single platform makes for a more centralized system that serves as a single source of truth. It not only frees up our teams to do the work with the most value, it gives managers a 360 degree view of a book’s performance across a wide range of areas which informs decisions across multiple departments. We love it and only wish we had made the move sooner.
BECKY HEMPERLY, DIRECTOR OF CONTRACTS, RIGHTS & ROYALTIES, CANDLEWICK PRESS
The ability to deliver royalty statements online will help us in our continued efforts to reduce our carbon footprint, while also providing authors with easy, immediate access to statements for current and previous periods. The ease of use saves us time and effort while we, like the rest of the industry, work remotely.
MEGAN DIPASQUALE, DIRECTOR OF FINANCE & OPERATIONS, QUIRK BOOKS
Prior to Biblio3, many of our processes were managed in spreadsheets. Now our publishing process is online and centralised, providing coordinated access to documents and royalty and rights information. The self-service capability has been amazing, with approximately 60-70% reduction in some areas in time spent with people asking for information on contracts, rights and other administrative data.
BECKY HEMPERLY, DIRECTOR OF CONTRACTS, RIGHTS & ROYALTIES, CANDLEWICK PRESS
FIND OUT MORE
Virtusales has offices in Brighton, New York, Ottawa and Munich. Get in touch today to speak with one of our publishing consultants or book a demo of our Biblio Suite of publishing software.