Virtusales Values Talent and Passion
Virtusales is passionate about helping publishers streamline their workflows and deliver real business benefits, which we do by hiring and nurturing talented and exceptional people.
WORK WITH US
Our employment ethos focuses on carefully selecting highly-skilled programmers and support staff. We reward productivity with good pay, excellent conditions and an informal working atmosphere.
Our emphasis is on modern management techniques, a flat hierarchy and flexible working hours to get the very best from our team.
To recruit our highly-effective staff, we use modern techniques and methods; competency tests are sent to applicants to complete by email or directly via the internet.
So if you feel like you have what it takes to work in this exciting and constantly-changing industry, get in touch; we’re always looking for new talent.
Pension and annual bonus scheme
Informal working atmosphere
Flexible working hours
Customer Support Analyst
As a Client Support Analyst, you will work closely with leading publishers across the world and help them with their queries about the system. You will be responsible for working alongside our team of developers and publishing specialists to progress these queries from initial investigation to resolution whilst building and maintaining strong relationships with our customers.
Being the first point of contact for our customers and investigating their queries, taking ownership in finding a resolution whilst liaising with colleagues and developers.
Recording webcasts to demonstrate new features of the software.
Maintaining online help and training materials.
Training publishers either face to face or remotely on how to use new features or areas of the system they need further guidance on.
Supporting other colleagues with new project implementations, becoming the main point of contact for a client, and opportunities to help out with internal IT support queries.
Contributing to company wide software testing, and therefore learning about new functionality and developments released to our clients in regular updates every six to eight weeks.
Tenacity, determination and the character to persevere in finding a solution.
The ability to learn new software quickly with a combination of “learning on the job” and utilising available training resources.
A strong eye for detail, the initiative to question ideas and put forward their own suggestions to improve changes to the software.
Excellent communication skills, an understanding of the audience being spoken to, and ability to adapt and express technical concepts as required.
A real desire to learn, to become a key member of the team and company alike, and a willingness to grasp all opportunities to help enhance their knowledge.
A sense of ownership and the ability to work independently using their own initiative as well as part of a close team.